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Information, Advice and Support Services Network

Description of organisation

IAS Services provide information, advice and support to disabled children and young people aged 0-25, and those with SEN, and their parents. They are statutory services which means there has to be one in every local authority.

They are free, impartial and confidential services.

Information Advice and Support Services – Key Points

•	They are statutory services that provide information, advice and support to disabled children and young people (0-25), and those with SEN, and their parents.
•	They are required to be impartial, accessible and free.
•	Parents, children and young people should be involved in the design of their local IAS Service.
•	IAS staff should be independently trained.
•	The obligations and expectations of an IAS Service are set out in Chapter 2 of the SEND Code of Practice
•	The standards expected of IAS Services can be found in the IASS Network Quality Standards
•	IAS Services will differ greatly from authority to authority, with variation in size, capacity and resources.

What kind of things should they provide?

•	IAS on subjects including local policy and practice, the Local Offer, personalisation, Personal Budgets, the law on SEN and disability, health and social care.
•	IAS through the EHC assessment and planning process.
•	A phone helpline.
•	Confidential and impartial IAS to young people (16+) on their own, if requested.
•	Individual casework, representation and support in preparing for and attending meetings.
•	Help in filling in forms and writing letters/reports.
•	Support on exclusions
•	Support in resolving disagreements, including mediation and tribunals.
•	Signposting to local or national sources of advice, information and support.
•	Links to local parent support groups and forums.

More information can be found at www.iassnetwork.org.uk