How to write a good review
Why reviews are important
Your reviews are really important to other families like yours. We know because they’ve told us they value your opinion the most when considering what service to use. And they need to see both the good and the not so good. An honest review will help them decide what is right for them. It also helps us understand what parents need as a whole and works towards the improvement of services across the board.
A few tips
Detailed, well-written reviews are the ones that give the most useful information to parents so that they can make informed decisions. This means not only saying what you thought, or how it was for you but why.
The details of your experience are what other families want to hear. Details also help providers improve their offer as well as know what to keep the same. Things you can consider when writing your review, are:
- When did you use this service?
- How suited was it for your family?
- Who is this service best suited for?
- What exactly was it that you liked or didn’t like? Talk about your experience – don’t just say ‘it was great’ say ‘it was great because they really made an effort to include my daughter’
Keep it factual
It is much better to focus on experiences rather than people, though you certainly should contact providers directly if you are concerned about actions of their staff. There may be good reason to mention specific names but remember that it’s the service under review. Consider carefully whether what you are telling people will actually be useful to parents. Such as:
- What were the specific reasons for this?
- Can you explain these clearly?
- Can you back them up?
If you had a particularly good or bad experience, sometimes it’s worth adding why you thought this might have happened – new staff, the wrong sort of training or similar. This makes your review more considered, and even more useful for other families.
SENDirect reviews can either have your name next to them or you can remain anonymous. We will know who is leaving all reviews but the providers you are reviewing won’t if you choose to be anonymous. Once you post a review, the provider will get a notification and be able to reply to your review.
This set of measures is important to ensure you feel confident in leaving an honest and helpful review. But it also means we are able to resolve any disputes once you’ve posted it.
Anyone looking at a review can flag it as having a problem. This could be for any reason. Maybe they feel it is inaccurate or offensive. If a review you write is flagged as inappropriate, it will be taken down for evaluation by SENDirect. We will then decide whether or not it should remain after speaking with both you and the provider about the review.
How to leave a review on SENDirect
You need to register an account with us before you can start to leave reviews and it only takes a couple of minutes. Once you have registered and logged in, you can start to search for the services you have used (you need to be logged in to leave a review).
Once you’ve got to the service listing page, scroll down and click on the review tab, then click on 'Add a review'
This will take you to the review form:
Rating the service
The first section is a star rating – you can leave an overall rating by clicking on a star from 1 (bad) to 5 (excellent) and in between. Please leave a star rating for all the questions. We consulted parents to create a list of questions most useful across all services.
Your review title
The title of your review should be a simple overview of what you have written – 'good service but telephone never works' or 'Great service – particularly for ASD'.
Use the ‘your review’ section to go into detail. Use the tips above to give a full and factual review, the details of what you think and why. What was good and what needs improvement? How could those improvements be made?
Add your review
Click on ‘Add review’ to make it live. Your review will then appear in the review tab of the service listing page: